Senior Executive vice President, Kotak Mahindra Bank
Puneet heads the Bank’s retail liabilities product function, and is responsible for designing and developing current account & savings account (CASA), term deposit, investment, insurance, payment and priority banking products. Additionally, Puneet heads functions such as Customer Value Management & Analytics, Customer Contact Centre, ATM & Branch Automation, Risk Control, Functional Training & Processes and Service Quality.
Puneet joined Kotak Mahindra in Oct 2002 as part of the project team to set up the banking business. He was instrumental in putting together the framework of retail branches including work flows. With the launch of the Bank, Puneet took over as the Regional Head – West for retail liabilities & branch banking and led the business to establish its presence across Mumbai, Gujarat and Pune.
A commerce graduate and MBA from the University of Jodhpur, Puneet started his career with Escorts Ltd in 1991. Subsequently, Puneet had a long stint with Citibank and then American Express across various functions like Phone Banking, Relationship Management and Strategic Projects.